EOD Platform Sync — 2026-05-15

Time: 4:30 to 5:15 PM CT (45 min hard stop) Drivers: Joe (blocks 1-5) → Mallory (blocks 6-8) Repo: Chowly-BizOps/ops-eod-sync

Note-taker: ✏️ Edit this file inline on GitHub — type notes under each block's ### Notes section and the ## Outputs list, then hit "Commit changes" at the bottom. Plain link to view: https://github.com/Chowly-BizOps/ops-eod-sync/blob/main/runs/2026-05-15.md

Block 1: Bug sheet standup (Joe) — ~5 min

New rows reported today (0)

(No new bugs reported today. Open the bug sheet to scan for stuck items.)

Open the full bug sheet

Notes

-

Block 2: Product Update, UAT, Release (Product, Joe) — ~5 min

-

Notes

Block 3: Engineering platform team support escalation review (Ryan, Joe) — ~5 min

Top-level posts in #_eng_prj_platform_team_support today (1)

Time Who Excerpt
5:01 PM Aniket Thorat <!here> COO Address Parsing Bug / Saint Johns, FL returning undefined city Priority: High Affects: Customer-facing COO checkout / Active issue reported by operator *Locatio…

Open the channel

Notes

-

Block 4: Platform KPI scoreboard (Joe) — ~3 min

Metric Count
Marketing websites cut over today 1
Scheduled cutovers, next 7 days 14
Logos moved fully live this week 6
Logos moved fully live this month 15
Pre-Call cases closed today 0
QAQC cases closed today 13
Studio cases moved to Blocked today 1

Marketing websites cut over today

Logo Website URL Source
Titos Fried Chicken titoschicken.com first fee + MW live

Scheduled cutovers (next 7 days)

Logo Connection Scheduled Stage
Oblivion Pour House Marketing Website - Oblivion Pour House 2026-05-18 (Mon) Onboarding
Pinball Pizzeria Marketing Website - Pinball Pizzeria 2026-05-18 (Mon) Onboarding
The Livery Marketing Website - The Livery 2026-05-18 (Mon) Onboarding
Wing Lovers USA Marketing Website - Wing Lovers USA 2026-05-18 (Mon) Onboarding
Badshah Social Marketing Website - Badshah Social 2026-05-19 (Tue) Onboarding
Bolivian Llama Party Marketing Website - Bolivian Llama Party 2026-05-20 (Wed) Onboarding
Kado Asian Fusion Marketing Website - Kado Asian Fusion 2026-05-20 (Wed) Onboarding
Mondo Italian Kitchen Marketing Website - Mondo Italian Kitchen 2026-05-20 (Wed) Onboarding
Mustard Greens Marketing Website - Mustard Greens 2026-05-20 (Wed) Onboarding
Pour Advice Bar Marketing Website - Pour Advice Bar 2026-05-20 (Wed) Onboarding
Village Deaux Marketing Website - Village Deaux 2026-05-20 (Wed) Onboarding
Zitouna Marketing Website - Zitouna 2026-05-20 (Wed) Onboarding
The Foodie Cafe Marketing Website - The Foodie Cafe 2026-05-21 (Thu) Onboarding
Tony Di Maggios Pizza Marketing Website - Tony Di Maggios Pizza 2026-05-21 (Thu) Onboarding

Logos moved fully live this week

Logo Fully live date
Bobwhite Counter 2026-05-15
My Three Sons of Charleston 2026-05-14
Brute Sourdough Pizza 2026-05-14
Dough Boys Pizza 2026-05-14
The Chicken Lab 2026-05-13
Jays Crab Boil and Oyster Bar 2026-05-11

Pre-Call cases closed today

(No Pre-Call or QAQC cases closed today.)

QAQC cases closed today (Passed / Failed)

Case # Type Logo Status Closed
1270787 QAQC_Survey Boss Pizza and Chicken Passed 16:26
1270748 QAQC_Survey Criscito Pizza Passed 15:58
1270558 QAQC_Survey Casablanca Passed 15:47
1270367 QAQC_GBP Titos Fried Chicken Passed 12:41
1270378 QAQC_GSA Z Burger Passed 12:40
1270495 QAQC_GSA Heavy Smoke BBQ Passed 12:32
1270366 QAQC_COO Titos Fried Chicken Passed 11:35
1270365 QAQC_MW Titos Fried Chicken Passed 10:21
1270342 QAQC_GSA Crust Pizzeria Napoletana Passed 02:46
1270341 QAQC_GSA The Quick Fixx Passed 02:44
1270322 QAQC_MW Chaam Eatery Passed 02:30
1270324 QAQC_GBP Chaam Eatery Passed 02:30
1270323 QAQC_GSA Chaam Eatery Passed 02:30

Studio cases moved to Blocked today

Logo Location Case type Blocked reason Case # Time
Aqui Es Texcoco Pico Rivera Studio GSA Pending Account Verification 1245822 20:59

Notes

-

Block 5: Rollouts and sprints scoreboard (Joe) — ~5 min

Active Rollouts and Sprints

Edit this file as rollouts start, change, or land. The daily run pulls from here.

Marketing Website Sprint

Notes

-

Handoff.

Block 6: Customer exemption review, running list (Mallory) — ~15 min

42 logos on the list today. 0 need attention. 42 have a tracked follow-up.

Platform logos in Onboarding only. Sorted by days-on-list (descending).

Rules in effect (see config/exemption-rules.yaml): - Onboarding > 40d past Call 1 - Missed calls > 2 vs expected cadence

Tracked status comes from each logo's customer.md in Chowly-BizOps/customers. To put a logo in Tracked, fill in all four fields (What, Why, Next Action, Owner, Due) plus set Status to Off Track.

Needs Attention (0)

Review live. Either no follow-up logged, missing fields, or past-due. Fill in the 4 W's during the call.

(Nothing to triage. Every off-track logo has a tracked follow-up. Skim Tracked below.)

Tracked (42)

Already has a tracked follow-up with a future due date. Skip on the call unless a question comes up.

Logo CSM TAM Why (Issue) What (Action) Who (Owner) When (Due)
Fatimas Grill Brooklyn Lilia Jackson Adrian Saucedo Admin issues Reconfirm logo name and Call 1 date Lilia Jackson 2026-05-15
Sawyer & Co Elianna Quiroz Adrian Saucedo New store opening Schedule cutover Elianna Quiroz 2026-05-15
Little Son Lilia Jackson Adrian Saucedo No marketing website Confirm domain and send magic link Lilia Jackson 2026-05-15
Tulie Freeze Chris Reed Adrian Saucedo Engagement issues Reschedule onboarding call Chris Reed 2026-05-15
Tulie pizza Richies Taco Hut Chris Reed Adrian Saucedo Engagement issues Reschedule onboarding calls Chris Reed 2026-05-15
Fat Fish Chris Reed Aaron Whitelaw Restaurant operations Meet with owner on affordability Chris Reed 2026-05-15
Cantina Valencia Tex Mex and Tequila Bar Chris Reed Aaron Whitelaw Admin issues Confirm ownership Chris Reed 2026-05-15
Blazers Restaurant — — Engagement issues Reschedule onboarding calls Elianna Quiroz 2026-05-15
Laylas Falafel Brian Greenberg Brian Greenberg Agency marketing website Marketing website approval Brian Greenberg 2026-05-15
Takara 14 Katrina Lujan Adrian Saucedo Engagement Onboarding back on track Katrina Lujan 2026-05-15
Wing Lovers USA Eve Lasser Adrian Saucedo Engagement Get register access and correct GoDaddy domain transfer Eve Lasser 2026-05-15
Bolivian Llama Party Katrina Lujan Adrian Saucedo Engagement Schedule next call Katrina Lujan 2026-05-15
Pour Advice Bar Brian Greenberg Brian Greenberg Reselling Reselling meeting with customer Brian Greenberg 2026-05-15
Night Life Pizza Eve Lasser Sarah Fisk Engagement Send Apple developer account template to owner Sarah Fisk 2026-05-15
Mission Cantina Eve Lasser Aaron Whitelaw Engagement New customer call Eve Lasser 2026-05-15
Lous Deli Katrina Lujan Sarah Fisk Engagement Reschedule onboarding call Katrina Lujan 2026-05-15
The Boil Seafood House Katrina Lujan Sarah Fisk Engagement Schedule next call Katrina Lujan 2026-05-15
The Red Gill Bistro Lilia Jackson Aaron Whitelaw Engagement Add to Lucas list for follow-up Lucas 2026-05-18
Genova's To Go Brian Greenberg Sarah Fisk Self-delivery timing Live testing needed Joe Lawton 2026-05-18
Florence Grill Mallory McKenna Adrian Saucedo POS change Reach out to resell printer until Toast is installed Lucas 2026-05-18
Maiwand Kabob Harpers Choice Lilia Jackson Aaron Whitelaw Reselling Re-engage via Lucas Lilia Jackson 2026-05-18
Naomi's Garden Restaurant & Lounge Katrina Lujan Sarah Fisk Agency marketing website Schedule cutover date Katrina Lujan 2026-05-18
Henry Higgins Boiled Bagels Lilia Jackson Sarah Fisk Menu rebuild Complete menu verification Lilia Jackson 2026-05-18
The Hop Shoppe Chris Reed Aaron Whitelaw Restaurant closure Admin issues Chris Reed 2026-05-18
Judys Island Grill Elianna Quiroz Sarah Fisk Contract Dispute Operator deciding on Popmenu/Chowly Eve Lasser 2026-05-18
Aloy Thai Brian Greenberg Brian Greenberg Toast integration issues Meet with customer re Toast integration Brian Greenberg 2026-05-19
Navarros Taqueria Eve Lasser Sarah Fisk Engagement Continue re-engagement (Stripe complete, in comms) Eve Lasser 2026-05-19
Oblivion Pour House Elianna Quiroz Adrian Saucedo On track to cutover Cut over Elianna Quiroz 2026-05-19
Village Deaux Katrina Lujan Sarah Fisk Engagement Next call next week, customer responsive Katrina Lujan 2026-05-19
HIEUX Boil Seafood House Katrina Lujan Sarah Fisk Engagement Back on call rotation via Lucas Lucas 2026-05-19
Pizza Mamma Eve Lasser Aaron Whitelaw Engagement Reschedule call Eve Lasser 2026-05-19
The Space Eve Lasser Sarah Fisk New store opening Receive hard opening date Eve Lasser 2026-05-20
Coral Bagels Eve Lasser Sarah Fisk Engagement Add to Lucas list for follow-up Lucas 2026-05-20
Mondo Italian Kitchen Eve Lasser Adrian Saucedo Engagement Agency MW Eve Lasser 2026-05-20
Broadway Masala Restaurant and Catering Mallory McKenna Adrian Saucedo Engagement Resell customer Lucas 2026-05-22
Burrito Blvd Lilia Jackson Adrian Saucedo Reselling Reselling Lilia Jackson 2026-05-22
Pita Chip Brian Greenberg Brian Greenberg Reselling Contract dispute Brian Greenberg 2026-05-22
HG Coal Fired Pizza (Chesterbrook) Elianna Quiroz Sarah Fisk Plan rollout Receive rollout dates for additional locations Elianna Quiroz 2026-05-22
Maiwand Kabob Columbia Lilia Jackson Aaron Whitelaw Reselling Resell customer Lilia Jackson 2026-05-22
Lakewood Grill Katrina Lujan Adrian Saucedo Reselling Resell customer Katrina Lujan 2026-05-22
Badshah Social Brian Greenberg Brian Greenberg New store opening Prepare for new store opening Brian Greenberg 2026-06-01
Rutts Hawaiian Cafe and Catering Chris Reed Aaron Whitelaw Engagement issues Reschedule onboarding calls Chris Reed 2026-06-18

Notes

-

Block 7: Churn risk review (Mallory) — ~5 min

Retention cases opened today

Logo Location Case # Churn reason Owner Opened
Lewies Burgers And Brews Lewies Burgers And Brews - 711SMainStLead 1270834 Engagement Mallory McKenna 16:44

Notes

-

Block 8: Parking lot (Joe and Mallory) — ~5 min

Hard stop at 5:15. Anything not addressed gets carried forward.

Notes

-

Outputs

Captured during the meeting. Format: owner, due date, action, SF case opened (Y/N).

-