EOD Platform Sync — 2026-05-14

Time: 4:30 to 5:15 PM CT (45 min hard stop) Drivers: Joe (blocks 1-5) → Mallory (blocks 6-8) Repo: Chowly-BizOps/ops-eod-sync

Note-taker: ✏️ Edit this file inline on GitHub — type notes under each block's ### Notes section and the ## Outputs list, then hit "Commit changes" at the bottom. Plain link to view: https://github.com/Chowly-BizOps/ops-eod-sync/blob/main/runs/2026-05-14.md

Block 1: Bug sheet standup (Joe) — ~5 min

New rows reported today (0)

(No new bugs reported today. Open the bug sheet to scan for stuck items.)

Open the full bug sheet

Notes

Block 2: Product Update, UAT, Release (Product, Joe) — ~5 min

Notes

Product docs: product.chowly.help

Block 3: Engineering platform team support escalation review (Ryan, Joe) — ~5 min

Top-level posts in #_eng_prj_platform_team_support today (1)

Time	Who	Excerpt
9:49 AM	Mariana Uribe	Hii <!here> <!here> Hii, I encountered this error while trying to generate an AI email for the logo Pekoe Tea Bar, yesterday afternoon (around 2pm CST). First I checked if the AI …

Open the channel

Notes

Block 4: Platform KPI scoreboard (Joe) — ~3 min

Metric	Count
Marketing websites cut over today	15
Scheduled cutovers, next 7 days	18
Logos moved fully live this week	5
Logos moved fully live this month	14
Pre-Call cases closed today	0
QAQC cases closed today	22
Studio cases moved to Blocked today	0

Marketing websites cut over today

Logo	Website URL	Source
Alejandras Mexican Restaurant	https://alejandras.net/	first fee
Aqui Es Texcoco	https://aquiestexcoco.com/	first fee
Birria Love	https://birrialove.com/	first fee + MW live
Black Hawk Pizza	https://brateatslices.com	first fee + MW live
Chaam Eatery	https://www.chaam-eatery.com/	first fee
Frothy Beard Brewing Company	https://frothybeard.com/	first fee + MW live
Incline Smoke Shack	https://inclinesmokeshack.com/	first fee
Jaliscos Mexican Restaurant	https://jaliscosidahofalls.com/	first fee
La Coriana	https://lacoriana.co/	first fee + MW live
Maman Joon	mymamanjoon.com	first fee + MW live
RawLife Cold Pressed	https://rawlife.style/	first fee + MW live
Taco Love Grill	https://www.tacolovegrill.com/	first fee
Tanoor	https://www.tanoor.com/	first fee + MW live
The Bagel Shack	https://thebagelshack.com/	first fee
Z Burger	myzburger.com	first fee + MW live

Scheduled cutovers (next 7 days)

Logo	Connection	Scheduled	Stage
Chaam Eatery	Marketing Website - Chaam Eatery	2026-05-14 (Thu)	Onboarding
Taco Love Grill	Marketing Website - Taco Love Grill	2026-05-14 (Thu)	Onboarding
Titos Fried Chicken	Marketing Website - Titos Fried Chicken	2026-05-15 (Fri)	Onboarding
Laylas Falafel	Marketing Website - Laylas Falafel	2026-05-17 (Sun)	Onboarding
Oblivion Pour House	Marketing Website - Oblivion Pour House	2026-05-18 (Mon)	Onboarding
Pinball Pizzeria	Marketing Website - Pinball Pizzeria	2026-05-18 (Mon)	Onboarding
The Livery	Marketing Website - The Livery	2026-05-18 (Mon)	Onboarding
Wing Lovers USA	Marketing Website - Wing Lovers USA	2026-05-18 (Mon)	Onboarding
Badshah Social	Marketing Website - Badshah Social	2026-05-19 (Tue)	Onboarding
Bolivian Llama Party	Marketing Website - Bolivian Llama Party	2026-05-20 (Wed)	Onboarding
Kado Asian Fusion	Marketing Website - Kado Asian Fusion	2026-05-20 (Wed)	Onboarding
Mondo Italian Kitchen	Marketing Website - Mondo Italian Kitchen	2026-05-20 (Wed)	Onboarding
Mustard Greens	Marketing Website - Mustard Greens	2026-05-20 (Wed)	Onboarding
Pour Advice Bar	Marketing Website - Pour Advice Bar	2026-05-20 (Wed)	Onboarding
Village Deaux	Marketing Website - Village Deaux	2026-05-20 (Wed)	Onboarding
Zitouna	Marketing Website - Zitouna	2026-05-20 (Wed)	Onboarding
The Foodie Cafe	Marketing Website - The Foodie Cafe	2026-05-21 (Thu)	Onboarding
Tony Di Maggios Pizza	Marketing Website - Tony Di Maggios Pizza	2026-05-21 (Thu)	Onboarding

Logos moved fully live this week

Logo	Fully live date
Brute Sourdough Pizza	2026-05-14
My Three Sons of Charleston	2026-05-14
Dough Boys Pizza	2026-05-14
The Chicken Lab	2026-05-13
Jays Crab Boil and Oyster Bar	2026-05-11

Pre-Call cases closed today

(No Pre-Call or QAQC cases closed today.)

QAQC cases closed today (Passed / Failed)

Case #	Type	Logo	Status	Closed
1270203	QAQC_GBP	Taco Love Grill	Passed	16:51
1270106	QAQC_MW	Tanoor	Passed	16:36
1270115	QAQC_GBP	La Coriana	Passed	16:16
1270137	QAQC_MW	Frothy Beard Brewing Company	Passed	15:43
1270114	QAQC_COO	La Coriana	Passed	15:40
1270149	QAQC_COO	Maman Joon	Passed	15:25
1270150	QAQC_MW	Taco Love Grill	Failed	15:25
1270102	QAQC_GBP	Birria Love	Passed	15:09
1270101	QAQC_COO	Birria Love	Passed	14:33
1270100	QAQC_MW	Birria Love	Passed	14:09
1270113	QAQC_MW	La Coriana	Passed	14:05
1269903	QAQC_COO	Z Burger	Passed	13:15
1269913	QAQC_COO	RawLife Cold Pressed	Passed	10:23
1269912	QAQC_GSA	RawLife Cold Pressed	Passed	04:28
1269911	QAQC_GBP	RawLife Cold Pressed	Passed	04:21
1269910	QAQC_MW	RawLife Cold Pressed	Passed	04:20
1269908	QAQC_GBP	Black Hawk Pizza	Passed	03:46
1269907	QAQC_MW	Black Hawk Pizza	Passed	03:34
1269905	QAQC_GSA	Maman Joon	Passed	02:41
1269904	QAQC_MW	Maman Joon	Passed	02:31
1269902	QAQC_GBP	Z Burger	Passed	01:31
1269901	QAQC_MW	Z Burger	Failed	01:31

Studio cases moved to Blocked today

(No Studio cases moved to Blocked today.)

Notes

Block 5: Rollouts and sprints scoreboard (Joe) — ~5 min

Active Rollouts and Sprints

Edit this file as rollouts start, change, or land. The daily run pulls from here.

Marketing Website Sprint

Owner: Pre-Call team
Drop date: TBD
Status: on-track
Scope: all live marketing websites
Actions:
Edit FAQ for nofollow
Update / deduplicate FAQ keywords
Remove hyperlinked addresses

Notes

Handoff.

Block 6: Customer exemption review, running list (Mallory) — ~15 min

43 logos on the list today. 1 need attention. 42 have a tracked follow-up.

Platform logos in Onboarding only. Sorted by days-on-list (descending).

Rules in effect (see config/exemption-rules.yaml): - Onboarding > 40d past Call 1 - Missed calls > 2 vs expected cadence

Tracked status comes from each logo's customer.md in Chowly-BizOps/customers. To put a logo in Tracked, fill in all four fields (What, Why, Next Action, Owner, Due) plus set Status to Off Track.

Needs Attention (1)

Review live. Either no follow-up logged, missing fields, or past-due. Fill in the 4 W's during the call.

#	Logo	CSM	TAM	Why on list	Call #	Why (Issue)	What (Action)	Who (Owner)	When (Due)
1	Titos Fried Chicken	Jesse Gorin	Aaron Whitelaw	Missed calls: 3.00000 (>2)	1	—	—	—	—

Tracked (42)

Already has a tracked follow-up with a future due date. Skip on the call unless a question comes up.

Logo	CSM	TAM	Why (Issue)	What (Action)	Who (Owner)	When (Due)
Fatimas Grill Brooklyn	Lilia Jackson	Adrian Saucedo	Admin issues	Reconfirm logo name and Call 1 date	Lilia Jackson	2026-05-15
Sawyer & Co	Elianna Quiroz	Adrian Saucedo	New store opening	Schedule cutover	Elianna Quiroz	2026-05-15
Little Son	Lilia Jackson	Adrian Saucedo	No marketing website	Confirm domain and send magic link	Lilia Jackson	2026-05-15
Tulie Freeze	Chris Reed	Adrian Saucedo	Engagement issues	Reschedule onboarding call	Chris Reed	2026-05-15
Tulie pizza Richies Taco Hut	Chris Reed	Adrian Saucedo	Engagement issues	Reschedule onboarding calls	Chris Reed	2026-05-15
Fat Fish	Chris Reed	Aaron Whitelaw	Restaurant operations	Meet with owner on affordability	Chris Reed	2026-05-15
Cantina Valencia Tex Mex and Tequila Bar	Chris Reed	Aaron Whitelaw	Admin issues	Confirm ownership	Chris Reed	2026-05-15
Blazers Restaurant	Elianna Quiroz	Aaron Whitelaw	Engagement issues	Reschedule onboarding calls	Elianna Quiroz	2026-05-15
Laylas Falafel	Brian Greenberg	Brian Greenberg	Agency marketing website	Marketing website approval	Brian Greenberg	2026-05-15
Takara 14	Katrina Lujan	Adrian Saucedo	Engagement	Onboarding back on track	Katrina Lujan	2026-05-15
Wing Lovers USA	Eve Lasser	Adrian Saucedo	Engagement	Get register access and correct GoDaddy domain transfer	Eve Lasser	2026-05-15
Bolivian Llama Party	Katrina Lujan	Adrian Saucedo	Engagement	Schedule next call	Katrina Lujan	2026-05-15
Pour Advice Bar	Brian Greenberg	Brian Greenberg	Reselling	Reselling meeting with customer	Brian Greenberg	2026-05-15
Night Life Pizza	Eve Lasser	Sarah Fisk	Engagement	Send Apple developer account template to owner	Sarah Fisk	2026-05-15
Mission Cantina	Eve Lasser	Aaron Whitelaw	Engagement	New customer call	Eve Lasser	2026-05-15
Lous Deli	Katrina Lujan	Sarah Fisk	Engagement	Reschedule onboarding call	Katrina Lujan	2026-05-15
The Boil Seafood House	Katrina Lujan	Sarah Fisk	Engagement	Schedule next call	Katrina Lujan	2026-05-15
The Red Gill Bistro	Lilia Jackson	Aaron Whitelaw	Engagement	Add to Lucas list for follow-up	Lucas	2026-05-18
Genova's To Go	Brian Greenberg	Sarah Fisk	Self-delivery timing	Live testing needed	Joe Lawton	2026-05-18
Florence Grill	Mallory McKenna	Adrian Saucedo	POS change	Reach out to resell printer until Toast is installed	Lucas	2026-05-18
Maiwand Kabob Harpers Choice	Lilia Jackson	Aaron Whitelaw	Reselling	Re-engage via Lucas	Lilia Jackson	2026-05-18
Naomi's Garden Restaurant & Lounge	Katrina Lujan	Sarah Fisk	Agency marketing website	Schedule cutover date	Katrina Lujan	2026-05-18
The Hop Shoppe	Chris Reed	Aaron Whitelaw	Restaurant closure	Admin issues	Chris Reed	2026-05-18
Henry Higgins Boiled Bagels	Lilia Jackson	Sarah Fisk	Menu rebuild	Complete menu verification	Lilia Jackson	2026-05-18
Judys Island Grill	Elianna Quiroz	Sarah Fisk	Contract Dispute	Operator deciding on Popmenu/Chowly	Eve Lasser	2026-05-18
Aloy Thai	Brian Greenberg	Brian Greenberg	Toast integration issues	Meet with customer re Toast integration	Brian Greenberg	2026-05-19
Navarros Taqueria	Eve Lasser	Sarah Fisk	Engagement	Continue re-engagement (Stripe complete, in comms)	Eve Lasser	2026-05-19
Oblivion Pour House	Elianna Quiroz	Adrian Saucedo	On track to cutover	Cut over	Elianna Quiroz	2026-05-19
Village Deaux	Katrina Lujan	Sarah Fisk	Engagement	Next call next week, customer responsive	Katrina Lujan	2026-05-19
HIEUX Boil Seafood House	Katrina Lujan	Sarah Fisk	Engagement	Back on call rotation via Lucas	Lucas	2026-05-19
Pizza Mamma	Eve Lasser	Aaron Whitelaw	Engagement	Reschedule call	Eve Lasser	2026-05-19
The Space	Eve Lasser	Sarah Fisk	New store opening	Receive hard opening date	Eve Lasser	2026-05-20
Coral Bagels	Eve Lasser	Sarah Fisk	Engagement	Add to Lucas list for follow-up	Lucas	2026-05-20
Mondo Italian Kitchen	Eve Lasser	Adrian Saucedo	Engagement	Agency MW	Eve Lasser	2026-05-20
Broadway Masala Restaurant and Catering	Mallory McKenna	Adrian Saucedo	Engagement	Resell customer	Lucas	2026-05-22
Burrito Blvd	Lilia Jackson	Adrian Saucedo	Reselling	Reselling	Lilia Jackson	2026-05-22
Pita Chip	Brian Greenberg	Brian Greenberg	Reselling	Contract dispute	Brian Greenberg	2026-05-22
HG Coal Fired Pizza (Chesterbrook)	Elianna Quiroz	Sarah Fisk	Plan rollout	Receive rollout dates for additional locations	Elianna Quiroz	2026-05-22
Maiwand Kabob Columbia	Lilia Jackson	Aaron Whitelaw	Reselling	Resell customer	Lilia Jackson	2026-05-22
Lakewood Grill	Katrina Lujan	Adrian Saucedo	Reselling	Resell customer	Katrina Lujan	2026-05-22
Badshah Social	Brian Greenberg	Brian Greenberg	New store opening	Prepare for new store opening	Brian Greenberg	2026-06-01
Rutts Hawaiian Cafe and Catering	Chris Reed	Aaron Whitelaw	Engagement issues	Reschedule onboarding calls	Chris Reed	2026-06-18

Notes

Block 7: Churn risk review (Mallory) — ~5 min

Retention cases opened today

Logo	Location	Case #	Churn reason	Owner	Opened
Paige’s Bistro	Paiges Bistro - 2523VeteransMemorialHwySW	1270158	Launch Config Issues	Chris Reed	13:50
Big Bites Deli and Pizza	Big Bites Deli and Pizza - 81NJ-10suite2	1269988	Restaurant Closing	Jesse Gorin	06:02

Notes

Block 8: Parking lot (Joe and Mallory) — ~5 min

Hard stop at 5:15. Anything not addressed gets carried forward.

Notes

Outputs

Captured during the meeting. Format: owner, due date, action, SF case opened (Y/N).